Bygone guaranteed workmanship

You’ll be asked to provide valuable feed back on their workmanship, the care and attention they provided you, along with any specific observation you’d like to advise us about. Because we monitor their progress this way, we’re confident to recommend them in the first place.

All Bygone Preferred Installers are vetted before registration. Each company has to assure us of their reliability and attend a theory assessment day to ensure they are fully aware of the standards required and to prove they are able to meet those expectations.

We also expect all Bygone Installers to achieve a level 2 NVQ in fenestration which assures competence in the practical aspects of installation. Because of our stringent competence process we feel at ease in recommending our partner companies to you.

In addition we request feedback from all clients, whether they have purchased or not, to ensure that excellent service levels are carried throughout the process of replacing windows in your home.

In the unlikely event of any problems you can expect:

Any issue to be dealt with quickly and without fuss.
If that proves difficult for any reason you can rest assured that The Bygone Collection will honour its commitment to resolve any concerns to your complete satisfaction

All Bygone Preferred Installers should issue you with an installation guarantee (this may be insurance backed if you have chosen this option), a certificate of compliance (this confirms that your windows comply to current building regulations and will be required in the event of selling or letting your home) which can be through FENSA, Certass, BSI or through the Local Authority Building Control.

In addition The Bygone Collection will issue the product guarantee, and Care & Maintenance details upon receipt of your completed customer satisfaction survey.

Summary of Guarantees

Local Installer
Installation Guarantee (Usually 10 years), all installation companies in the industry should offer an insurance backed guarantee and we recommend that you consider choosing this option to protect any deposits.

Bygone Collection
Product Guarantee (PVCU Profiles – 10 years, Timber – 10 years, White foil finish – 7 years, Painted Timber finish – 7 years, Stained Timber finish – 5 years, Spring Balances 12 years, Glass 5 years on wooden products, 10 years on PVCU, Hardware – 12 Months).

Bygone Collection

Double Installation Guarantee, We will ensure that any concerns are resolved to your satisfaction throughout the duration of the product guarantee.

Bygone Collection
Customer Care & Maintenance Instructions

Please remember that we can only offer this extraordinary double guarantee to clients who have purchased sash windows through a Bygone Preferred Installer – If the company you buy from are not listed on this site at the time of purchase they are not authorised to sell or install sash windows and will not be supplied with Bygone windows.