Terms & conditions

1.0 Quotations:

1.1 All quotations are provisional and are not binding on the company until such time as an order has been accepted in writing.

1.2 The Vendor reserves the right to review quoted prices in the event of any change in costs brought about by changes to material costs, or International Exchange rates.

2.0 Customer Order:

2.1 A customers order will only be accepted if it is on letter headed paper, or a Company order sheet.

2.2 It is the customer responsibility to check the confirmation sheet against the customers’ requirement, and to notify the vendor in writing of any anomalies. The vendor shall not be held liable for any cost arisen from incorrect specification, unless the goods are incorrect to the customers signed confirmation sheet.

3.0 Payment Terms: 

3.1 Payment for goods delivered in the UK will be As per Agreed Terms.

3.2 Completed manufactures awaiting delivery instructions will be considered as delivered for the purpose of accounting.

3.3 The vendor reserves the right to charge 3% above base rate, for late payment, returned or stopped cheques.

4.0 Delivery:

4.1 Unless agreed in writing all manufactures will be delivered on the earliest pre-determined date (determined by location) following completion of the contract.

4.2 Where a deferred delivery has not been agreed prior, but delivery is refused on the original agreed date, delivery must be accepted within 8 weeks from the original delivery date.

4.3 The vendor reserves the right to charge for storage and handling for any period after (3.2), at a cost of £250 per week, or part thereof for each and any contract stored.

4.4 Any contract being stored will be held at the customers’ risk.

4.5 Failure to pay on the agreed dates, for multiply delivery contracts, will result in the suspension of further manufacture and or delivery.

4.6 In the event of a customer account being placed on stop, delivery dates become void, and further manufacture of contracts will cease.

4.7 Delivery dates advised at the time of receipt of a signed order confirmation sheet is a best estimate, although every effort will be made to deliver on that date or as close as possible to such date.

4.8 The vendor will confirm delivery date within 2 working days of receiving the order.

4.9 Unless agreed and confirmed in writing by a director of the vendor, time is not the essence on any contract.

5.0 Claims:

5.1 All claims concerning perceived shortages, damage in transit, product imperfections, or incorrect specification must be advised to the vendor within 3 working days of delivery, and in writing within 7 working days of receipt of goods.

5.2 The vendor's liability will be limited to the options of replacing, repairing, or crediting to the customer the purchase price, or part thereof, of the goods sold.

5.3 The return of goods after delivery will not be accepted unless the vendor, or representative have first had an opportunity to examine the goods.

6.0 Ownership of Goods:

6.1 Products supplied remain the property of the vendor until full payment has been received.

7.0 Handling:

7.1 All supplied goods must be stored in accordance to best practice. Any damage caused to the goods from improper storage or handling will be the responsibility of the customer.

8.0 Installation:

8.1 Installation of the goods must be in accordance with recommendations of the vendor. Failure to install and or adjust products in accordance with these instructions will absolve the vendor of any responsibilities or liabilities with the performance of function of the product.

9.0 Product Maintenance:

9.1 The continued performance / appearance of the goods will be affected by failure to maintain surface and fittings. Failure by the user of the goods to maintain the goods in accordance to the recommended instruction may result in changes to the performance / appearance of the goods, and may affect any guarantees given.

10.0 Product Performance:

10.1 Unless advised by the customer in writing it will be assumed that the installation site is within 10 metres of ground level. All sites above this level or sites of exceptional exposure must be advised to the vendor in writing at the time of order.

11.0 Product Misuse:

11.1 The vendor holds no responsibility for products which have been damage through misuse by either the customer or the user. 

12.0 Imperfections:

12.1 All materials used in the manufacture of the vendor's products shall conform to the material suppliers specification. Material free of minor imperfections are unobtainable therefore, imperfections recognised by industry standards as acceptable will not be a valid reason for rejection.

13.0 Non Availability of Components:

13.1 If during the life of the guarantee components become unavailable the company reserves the right to supply alternative components / manufactures to replace products under guarantee.

14.0 Change of Design:

14.1 The company policy is one of continued development to its products; therefore the vendor reserves the right to change product designs without notice. Customers will however be advised of changes made which it considers need to be brought to the customers attention.

15.0 Regulations and Industry Standards:

15.1 It is the customer's responsibility to inform the vendor of any industry standard or building regulations that he requires his order to comply with.

15.2 The vendor shall not be held responsible for any loss or damage caused by the goods not conforming to relevant standards, or under the Health and Safety at Work act to a use of the goods by the customer or the user, which has not previously been notified in writing and approved by the vendor.

16.0 Risk:

16.1 All risk in the goods will pass to the customer immediately on delivery of the goods.

17.0 Force Majeure:

17.1 The vendor shall not be held liable for any fault with the goods, or any late delivery of the goods due to act of God, war strike, lockout industrial action, fire, flood, drought, or any other event outside or the vendor's control.

18.0 Governing Law:

18.1 The above terms and conditions, and their interpretation will be governed by the law of England and the English Courts.

19.0 Special Terms & Conditions:

19.1 Unless agreed between a director of the vendor and the customer, and confirmed in writing by both parties the above term and conditions of sale will solely apply.

19.2 By ordering goods from the vendor it is deemed that the customer has accepted the above terms and conditions.

Accreditations >

Learn why you get better windows because of these

  • BBA - British Board of Agrément Certified
  • ISO 9001:2015 Certified Organisation
  • SBD - Secured By Design Approved Windows
  • British Fenestration Ratings Council - A Rating
  • Energy Savings Trust Recommended Windows
  • CE Compliant Windows
  • All Bygone windows are manufactured in the UK

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